Frequently Asked Questions
Everything you need to know about ordering, quality, warranty, payment and shipping.
General Questions
Are you a factory or a trading company?
VELHUA is backed by 15 years of factory experience and Guangzhou's mobile parts supply chain. This lets us offer factory-direct prices on core products and one-stop sourcing for a wide range of models.
Can I order samples before placing a bulk order?
Yes. Samples are available so you can check the quality in your own shop before ordering in bulk.
What is your minimum order quantity (MOQ)?
We support small orders for repair shops and flexible MOQ for wholesalers. Contact us with your model list and we will quote accordingly.
Do you test products before shipment?
Yes. Every screen is tested one by one for display, backlight, touch and function before it is packed and shipped.
What quality grades do you offer?
Depending on the model we offer OEM New, OEM Used, OEM Refurb, S+ Grade and A+ Grade. See the Quality Grades table or ask our sales team for the grades available for your models.
How long is the warranty?
All products come with a 1-year quality warranty against manufacturing defects.
Which payment methods do you accept?
We accept PayPal, Western Union, MoneyGram and T/T bank transfer.
How long does delivery take?
Orders are dispatched within 2-5 days after payment. International delivery by DHL, UPS, TNT, EMS or China Post usually takes 4-15 business days.
Why are there no prices on the website?
Wholesale prices depend on quality grade, quantity and market changes. Send us your model list by WhatsApp or the inquiry form and we will reply with the latest factory price.
Warranty
1-Year Quality Warranty
- All goods go through strict quality control and testing before they ship out.
- Every product is backed by a 1-year quality warranty against manufacturing defects.
- Please check the goods when you receive them and report any issue to us as soon as possible with photos or videos.
- Returned goods must be in their original condition (no physical damage, no water damage, protective film and flex intact) to qualify for a replacement or refund.
- Damage caused by improper installation or misuse is not covered by the warranty.
Shipping
Shipping Policy
- Before you pay, please make sure your address and contact number are correct.
- Items are shipped within 3 business days after payment is received.
- If an item is temporarily short in stock, we will inform you in time.
- You will get a tracking number after shipment to track your parcel online.
- Parcels reach most countries within 4-15 business days, depending on destination and local customs.
- We are not responsible for customs tax or fees, but we will help keep them to a minimum.
- We are responsible for any damage or loss incurred during shipping. If a parcel does not arrive on time, contact us immediately.
Payment
Payment Methods
Payment details are provided on your proforma invoice. Please confirm the order details with our sales team before paying.
Looking for a reliable parts supplier?
Send your model list today and get a factory quote within 24 hours.